Assisted Living Options

Privacy Policy


Assisted Living Options is committed to protecting and upholding the right to privacy of people using our service. In particular, Assisted Living Options is committed to protecting and upholding the rights of our consumers in the way we collect, store and use information about them, their needs and the services we provide to them. 

Assisted Living Options requires staff to be consistent and careful in the way they manage what is written and said about consumers and how they decide who can see or hear this information. 

Assisted Living Options is subject to Privacy Act and Disability Inclusion Act and will follow the guidelines of the Australian privacy Principles in its information management practices. 

Assisted Living Options will only share or release consumer information for the external auditing of consumer files for the purposes of NDIS Certification processes.

Assisted Living Options will ensure that:

· We meet our legal and ethical obligations as an employer and service provider in relation to protecting the privacy of people and organisational personnel.

· Consumers using this service will be provided with information about their rights regarding privacy.

· Consumers using this service and will be provided with privacy when they are being interviewed or discussing matters of a personal or sensitive nature.

· All staff will understand what is required in meeting these obligations. 

This policy conforms to the Federal Privacy Act (1988) and the Australian Privacy Principles which govern the collection, use and storage of personal information. 

This policy will apply to all records, whether hard copy or electronic (soft), containing persona information about individuals, and to interviews or discussions of a sensitive personal nature. 

Human Rights


Assisted Living Options affirms the right of people using its services to live their lives free from neglect, abuse and exploitation. The purpose of this policy is to: 

  • Promote the human rights of the people using our services
  • Create an environment where  risks to the rights and well – being of the people are minimised.
  • Ensure that if we become  aware of an instance of abuse or neglect, we respond promptly, professionally and compassionately to address the situation in accordance with the requirements of Disability Service Standard 1 Rights. 

The scope of this policy applies to all our services that are funded by NDIA. The policy applies to all employees, including paid  staff, advocates, contractors and others who may act on behalf of the service from time to time. 

Assisted Living Options has a duty of care to ensure that the rights of people using its service are respected, their well-being is safeguarded, and that they are not exposed to any form of abuse or neglect while using our services. We expect that everyone who is associated with this service, and is involved in providing services to people we support will share our commitment to maintaining a culture that:

  • Upholds the value and dignity of the people using our services
  • Builds trusting relationships with the people using our services, their families and appointed guardians, substitute decision makers and friends. 
  • Provides services in an  environment that is safe and welcoming for everyone;
  • Empowers the people using our  services by helping them understand their rights;
  • Makes everyone feel safe to raise concerns;
  • Responds proactively to concerns and grievances when they arise; and
  • Fosters collaboration with other services in upholding the people using our services human right and  preventing abuse and neglect. 


Decision Making and Choice


Assisted Living Options is committed to empowering people to play an active role in decisions that affects their lives and to make choices for themselves:

Assisted Living Options will:

· Inform people about the opportunities for choice available to them.

· Support people to make informed choice which will provide them opportunities

· Keep records of the person’s preferences regarding their service

· Enable people to build self-reliance and maintain social inclusion

· Ensure reasonable efforts are made at Intake to involve the consumer in selecting their Support Worker including preferred gender for providing personal care supports.

· Ensure that each consumer can easily identify workers engaged to provide the agreed support as identified at Intake and on the service agreement– the consumer will chose the support worker of their choosing. A discussion will be had with the consumer and/or important to identify the most appropriate communication format for the consumer to identify their worker – ie photo or audio